The Franklin County Sheriff's Office has three full time and three
part time dispatchers. There are two complete dispatch consoles in
our communications center. The consoles are connected to VCIC (Vermont
Crime Information Center), NCIC (National Crime Information Center),
are a part of VLETS (Vermont Law Enforcement Terminal System), NLETS
(National Law Enforcement Terminal System) and the VIBRS (Vermont Incident
Based Reporting System). These systems are utilized to check vehicles,
persons, articles and securities for wanted or stolen status. The dispatchers
are also able to communicate directly with other agencies in the country
through use of this system.
Our CAD (Computer Aided Dispatch) System
is produced by Spillman Technologies. The CAD system is a software
program that assists dispatchers in the
tracking of calls, deputies and associated operations. The CAD System
also tracks tickets, arrests, and other violations and dangers associated
with offenders and addresses.
In 2007, we dispatched approximately 3,370 calls for service. While
these are calls that require a deputy to respond, there are at least
2 additional calls that would qualify as "informational calls" such
as calls for road conditions and other miscellaneous information.
These calls for service incorporate the towns of: Fairfax, Georgia,
Highgate,
Enosburg Village & Enosburgh Town, Richford, St. Albans Town,
Sheldon, and Swanton Town.
Our
day shift dispatcher, David Cooper, has been with the Sheriff's Office
in this position since 2004. David's
responsibilities include:
receiving and dispatching calls for service, recording said calls
and entering traffic tickets into the system.
Our night shift dispatcher,
Kristen Frazier, is the dispatch supervisor. She has been with the
Sheriff’s Office since 2001. Kristen’s
responsibilities include receiving and dispatching calls for service
and recording said calls. She is the primary TAC (Terminal Agency
Coordinator) tracking NCIC entries recorded by this office. Additionally,
she is
responsible overseeing the every day operations of the dispatch center
to include scheduling and registrations for training of both full
time and part time dispatchers. Her most important duty: insuring
the safety
of the deputies.
In August 2008, we brought Suzanne Pellerin into our ranks on a full
time basis. Suzanne comes to us with years of dispatch experience
and was a part-time dispatcher of ours for a long time. Her responsibilities
include: receiving and dispatching calls for service and tracking
those
calls, entering incident reports for the deputies, completing court
cases for arraignment, she is the back-up TAC for the office, and
she is the back-up NIBRS (National Incident Based Reporting System)
Auditor,
reporting incidents and arrests to the FBI.
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Tips for callers
When you call for assistance, you should have available:
Where: The location of the complaint. While you
may be calling from a location separate from the complaint, please
advise where the complaint is located.
What: What is the complaint? What is the reason
you need a deputy?
Who: Who is causing the problem? Did you see them?
What is their description?
Weapons: Were there any weapons involved? What kind?
Are the weapons still on scene?
Direction of travel: If the person left the scene,
which direction did they go? Did they leave in a vehicle or on foot?
Did they leave by roadway or off into the woods?
Most Importantly: Please try to stay calm. While
the dispatcher realizes that this call may be the most serious of
your life, yours may not be the most serious complaint that is coming
in at the time. Be patient and help us help you. |