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	The Franklin County Sheriff's Office has three full time and three part time dispatchers. There are two complete dispatch consoles in our communications center. The consoles are connected to VCIC (Vermont Crime Information Center), NCIC (National Crime Information Center), are a part of VLETS (Vermont Law Enforcement Terminal System), NLETS (National Law Enforcement Terminal System) and the VIBRS (Vermont Incident Based Reporting System). These systems are utilized to check vehicles, persons, articles and securities for wanted or stolen status. The dispatchers are also able to communicate directly with other agencies in the country through use of this system. Our CAD (Computer Aided Dispatch) System is produced by Spillman Technologies. The CAD system is a software program that assists dispatchers in the tracking of calls, deputies and associated operations. The CAD System also tracks tickets, arrests, and other violations and dangers associated with offenders and addresses. In 2007, we dispatched approximately 3,370 calls for service. While these are calls that require a deputy to respond, there are at least 2 additional calls that would qualify as "informational calls" such as calls for road conditions and other miscellaneous information. These calls for service incorporate the towns of: Fairfax, Georgia, Highgate, Enosburg Village & Enosburgh Town, Richford, St. Albans Town, Sheldon, and Swanton Town. Our day shift dispatcher, David Cooper, has been with the Sheriff's Office in this position since 2004. David's responsibilities include: receiving and dispatching calls for service, recording said calls and entering traffic tickets into the system. Our night shift dispatcher, Kristen Frazier, is the dispatch supervisor. She has been with the Sheriff’s Office since 2001. Kristen’s responsibilities include receiving and dispatching calls for service and recording said calls. She is the primary TAC (Terminal Agency Coordinator) tracking NCIC entries recorded by this office. Additionally, she is responsible overseeing the every day operations of the dispatch center to include scheduling and registrations for training of both full time and part time dispatchers. Her most important duty: insuring the safety of the deputies. In August 2008, we brought Suzanne Pellerin into our ranks on a full time basis. Suzanne comes to us with years of dispatch experience and was a part-time dispatcher of ours for a long time. Her responsibilities include: receiving and dispatching calls for service and tracking those calls, entering incident reports for the deputies, completing court cases for arraignment, she is the back-up TAC for the office, and she is the back-up NIBRS (National Incident Based Reporting System) Auditor, reporting incidents and arrests to the FBI.
	Tips for callers When you call for assistance, you should have available: Where: The location of the complaint. While you may be calling from a location separate from the complaint, please advise where the complaint is located. What: What is the complaint? What is the reason you need a deputy? Who: Who is causing the problem? Did you see them? What is their description? Weapons: Were there any weapons involved? What kind? Are the weapons still on scene? Direction of travel: If the person left the scene, which direction did they go? Did they leave in a vehicle or on foot? Did they leave by roadway or off into the woods? Most Importantly: Please try to stay calm. While the dispatcher realizes that this call may be the most serious of your life, yours may not be the most serious complaint that is coming in at the time. Be patient and help us help you.
	For more information, please email info@franklincountysheriff.net

Last Updated July 3, 2009

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